LumaTick
Ambient Display Platform. Support for this product is handled by email at support@saryal.com — include the product name in your message.
Support
Every enquiry goes to support@saryal.com and is answered by someone who can act on it. We aim to respond within two business days.
Product support
Telling us which product you are using — and which device — is the fastest way to a useful answer.
Ambient Display Platform. Support for this product is handled by email at support@saryal.com — include the product name in your message.
AI Video Production. Support for this product is handled by email at support@saryal.com — include the product name in your message.
AI Development Platform. Support for this product is handled by email at support@saryal.com — include the product name in your message.
Common requests
Email support@saryal.com with the subject Bug report. Include the product name, your device and operating system version, what you expected to happen and what happened instead. Screenshots help.
Purchases made through the Google Play Store are processed by Google. Refunds and cancellations are usually fastest through your Google Play account under Payments and subscriptions. If Google cannot resolve it, email us and we will help.
To access, correct, export or delete your personal information, email support@saryal.com with the subject Privacy request, from the address linked to your account. For account deletion, use the subject Account Deletion. See the Privacy Policy for what we hold and why.
Email support@saryal.com with the subject Security and enough detail for us to reproduce the issue. We will acknowledge your report and keep you updated. Please allow us a reasonable window to fix an issue before disclosing it publicly.
FAQ
Email support@saryal.com from the address you use with the product, and tell us which product you are using, what you expected to happen and what happened instead. We aim to respond to every support request within two business days.
All Saryal products are published by Saryal Pty Ltd, a software company registered in Australia. Saryal Pty Ltd is the developer listed on the Google Play Store for our Android applications.
Purchases and subscriptions made through the Google Play Store are handled by Google under their refund policy, and are usually fastest to resolve directly through your Google Play account. If Google is unable to help, contact support@saryal.com and we will assist.
Subscriptions purchased through the Google Play Store are managed in the Play Store under Payments and subscriptions. Cancelling stops future renewals; access continues until the end of the period you have already paid for.
Email support@saryal.com with the subject Account Deletion, sent from the email address linked to your account, and tell us which product it relates to. We will confirm your identity, delete your account and associated personal data, and confirm once it is done. Backups are purged on their normal rotation.
It depends on the product, and each product discloses its own data collection in its Google Play data safety section. Across all of our products we collect only what the product needs in order to work, and we do not sell personal information. Our Privacy Policy explains the categories of data, why they are collected and how long they are kept.
Some of our products use AI features, which are described in the product itself. We do not sell your content, and we do not use your private content to train third-party foundation models. Where a product sends content to an AI provider in order to produce a result for you, that is disclosed in the product and in our Privacy Policy.
Email support@saryal.com with the subject Security. Include enough detail for us to reproduce the issue. We will acknowledge your report, investigate it, and keep you updated on the outcome. Please give us a reasonable opportunity to fix an issue before disclosing it publicly.
Yes. Several of our products are designed for commercial environments including offices, studios, retail and hospitality. For questions about commercial or multi-site use, email support@saryal.com.
We do not have open roles listed at the moment. For partnership, distribution or press enquiries, email support@saryal.com and mark your message for the attention of the founder.
Still stuck
No ticket portal, no account required. One address, answered by the team.